Jr. Service Designer Analyst

TRD Studios is a leading design and innovation consultancy, specializing in product lifecycle management. We are seeking a talented and experienced Service Designer to join our team. As a Service Designer at TRD Studios, you will play a crucial role in shaping the strategic direction and enhancing the service offerings of our clients.

Responsibilities:

1. Conduct research and analysis: Utilize a variety of research methodologies to gain deep insights into customer needs, market trends, and industry dynamics. Analyze data and translate findings into actionable recommendations for service improvements.
2. Collaborate with cross-functional teams: Work closely with our design, strategy, and technology teams to develop innovative and holistic service solutions that align with our clients’ business goals and objectives.
3. Design and iterate service blueprints: Develop comprehensive service blueprints that outline the customer journey, touchpoints, processes, and interactions. Continuously refine and iterate these blueprints based on user feedback and business requirements.
4. Prototyping and testing: Create service prototypes and conduct user testing to validate concepts, identify pain points, and gather user feedback. Use insights to refine service designs and ensure seamless user experiences.
5. Service innovation and strategy: Drive the development of service innovation strategies, identifying opportunities to differentiate our clients’ offerings in the market. Provide insights and recommendations for service expansion, process improvements, and new service development.
6. Client engagement and management: Collaborate closely with clients, understanding their unique needs and business challenges. Develop strong relationships and act as a trusted advisor, guiding them through the service design process and ensuring successful project delivery.
7. Stay updated with industry trends: Keep abreast of the latest trends, best practices, and emerging technologies in service design and product lifecycle management. Share knowledge and insights with the team to foster a culture of continuous learning and innovation.

Requirements:

1. Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Service Design, or a related field.
2. Proven experience as a Service Designer, Design Strategist, or in a similar role, ideally in a consultancy or agency setting.
3. Strong portfolio showcasing successful service design projects, demonstrating your ability to apply design thinking methodologies and deliver impactful outcomes.
4. Proficiency in design and prototyping tools (e.g., Adobe Creative Suite, Sketch, Figma, InVision, etc.) to effectively communicate your ideas and concepts.
5. Solid understanding of user-centered design principles, service design frameworks, and human-centered research methodologies.
6. Excellent analytical and problem-solving skills, with the ability to identify patterns, synthesize complex information, and derive actionable insights.
7. Exceptional communication and presentation skills, with the ability to articulate and visualize ideas to both internal teams and external clients.
8. Strong project management skills, with the ability to handle multiple projects simultaneously and meet deadlines.
9. Passion for innovation, creativity, and delivering exceptional user experiences.

Join us at TRD Studios, where you will have the opportunity to work with industry-leading clients, shape transformative service solutions, and make a significant impact in the product lifecycle management space.